Return Policy

We are committed to providing you with the absolute best lighting products. We offer returns and exchanges on any unopened and unused products within 14 days of delivery. All refunds will be issued back to your original payment method, wherever possible. In the unlikely event that your authorization period has ended, we will issue a manual credit.

Please note, we can only accept products that have been purchased directly from LiteGear. If you’ve purchased from a third party or dealer, please reach out to them regarding their return/exchange policy.

In order to initiate a refund/exchange request, please email info@litegear.com with the below information:
• Original Order/Invoice Number.
• Product(s) Requesting to send back.
• Designate whether you’re looking to return or exchange for a different product.

Once our team has that information, we’ll be in touch with a return authorization number and our return address. Customers are responsible for shipping products back to LiteGear.

We do our best to process returns immediately upon arrival. Please allow 7-10 business days after your return is received for a refund.

If your gear is damaged or in need of repair, please send an email to info@litegear.com, and a member of the LiteGear Service Team will contact you right away. Please refer to your product’s warranty information to see if the repair will be covered under those guidelines.

Final Sale items are not able to be returned or exchanged.

We monitor account activity and reserve the right to refuse transactions, assess restocking fees, and/or close accounts based on order or returns behavior/abuse.

 

Repair Policy

To begin the process of requesting a repair, please reach out to our Service Team at info@litegear.com with the following info:

  • Purchase Date:
  • Order Number:
  • Customer/Company Name:
  • Product Name/Type:
  • Issue:
  • Address:
  • Contact Info:

Once an Authorized Dealer or a LiteGear Service Agent determines that you have an issue that may qualify as a warranty repair, you will be provided an RMA number*.

You must have the RMA number and deliver the defective unit to LiteGear in order to obtain service under warranty.

A sales receipt may be required to verify the original retail purchase. All returned units must have the RMA number visible on the outside of the shipping package, otherwise, it may be returned or delayed.

Repairs must be returned within 30 days of your initial request, otherwise, a new RMA will need to be requested.

After receiving return authorization, LiteGear, at its sole discretion, will issue you a shipping label (Ground service or Consolidated Air/International Economy freight) for delivery of your LiteGear product back to the LiteGear Warehouse or a local Authorized Repair Facility. If a repair is being requested that is not covered under warranty, customers will be responsible for the cost of shipping to and from LiteGear.

Upon arrival, your LiteGear product will be thoroughly inspected by a LiteGear Service Technician. If it is determined that your LiteGear product qualifies for a warrantied repair, LiteGear will perform the warrantied repair and ship the product back to you. If the repair required is not covered under warranty, our Service Team will advise the cost for repair or replacement options.

Once the repair is completed, LiteGear, at its sole discretion, will pay the return shipping costs (Ground service or Consolidated Air/International Economy freight). In the case of any expedited or upgraded shipping requests by the customer, the full amount for shipping is the customer’s sole responsibility.

If, however, it is determined that your LiteGear product does not qualify for a warrantied repair after inspection, you will receive a notification stating the reason(s) for our decision and a detailed quote for the cost of the repairs including shipping charges to return your LiteGear product after it is repaired. Should you choose not to repair your LiteGear product, you are still liable for shipping charges to have your LiteGear product returned to you. LiteGear is not responsible for the payment of any customs clearance fees or duties.

*The determination is given by an Authorized Dealer or a LiteGear Customer Service Representative that a product may be subject to a warrantied repair is only the first step in fully determining whether or not a repair falls under Warranty. The final determination will be provided by a LiteGear Service Technician upon inspection of the product.