Customer Service Agent

DEPARTMENT  Customer Service

LOCATION  Burbank, California



This role is responsible for ensuring customers receive a best-in-class experience
that aligns with LiteGear’s company brand and values. Working alongside the
operations and service teams, this agent will focus on delivering consistent and
organized work, driving industry leading KPIs and departmental goals. In addition
to providing customer support, this role will spend a portion of their bandwidth
supporting some inside/outside sales, as needed.


  • Resolves customer requests via email, phone, chat, ZenDesk or social media.
  • Provides quotes, order confirmations, and invoices for all new orders in
  • Coordinates online orders through our website, ensuring timely fulfillment and delivery.
  • Communicates product updates and improvements to our existing customers.
  • Builds sustainable customer relationships of trust via open & interactive
  • Maintains a high-volume of incoming email and calls, focusing on reaching
  • Constantly learning to ensure a strong understanding of our products, both from a technical and practical application.
  • Provide support for inside/outside sales.
  • Conduct on-location training or demonstrations for clients or dealers.
  • Cover showroom staffing when needed.
  • Fulfill and manage orders fulfilled from the Showroom, aligning with LiteGear’s packaging and fulfillment guidelines.
  • Additional responsibilities and duties assigned as needed by manager


  • Exceptional computer skills (50+ WPM).
  • High attention to detail, critical thinker and problem-solving experience.
  • Excellent communication and presentation skills.
  • Ability to work under pressure, multitask, prioritize and manage time effectively.
  • Customer oriented and able to adapt/respond to different types of personalities.
  • Able to drive self-education from technical manuals and product overview
  • ZenDesk or comparable ticketing system highly preferred.
  • Knowledge of order lifecycle management (pre and post sales activities: Quote or Sales Order Creation, Order Fulfillment, Return Merchandise Authorization).
  • Experience and familiarity with E-commerce and Shopify is highly desired.
  • Team player who can work well with others with efficiency and meeting


  • High school diploma or equivalent; college degree preferred.
  • 2 years of experience within a customer service role.
  • Experience in the lighting, manufacturing, or production industry preferred.
Why LiteGear – Have you every wanted to be part of the exciting and creative world of movie making? Have you ever been curious how filmmakers create beautiful images using light and shadow? Have you ever wanted to be part of a Team of talented, creative, and motivated people that are out to change the world? If so, LiteGear could be the company for you.
LiteGear has been innovating the lighting industry for the past 16 years with the focus on becoming the leading cinematic lighting solutions provider in the world.
We are currently looking for new team members who want to be part of creating the future of cinematic lighting technology and to be part of a company with excellent benefits, fun work environment, and rewarding careers.

LiteGear was founded in 2006 after creating the lighting solutions for the arc reactor in the major motion picture Iron Man and the bridge of the Starship Enterprise in Star Trek (2009). LiteGear has since developed product lines such as LiteRibbon, LiteDimmer, LiteMat, and LiteTile which continues to have a major impact on lighting and set design across the globe. Come join us and make an impact on movie making. 

Salary is commensurate with experience. LiteGear Inc. offers comprehensive medical and dental benefits, generous vacation, holiday and sick/personal leave, as well as a 401k and profit sharing plan.
LiteGear Inc. is an equal opportunity employer.
COVID-19 considerations: We have a mandatory vaccination policy