Service Technician

DEPARTMENT  Customer Experience

LOCATION  Burbank, California

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JOB SUMMARY
This role is responsible for all services performed when assessing, manufacturing, or repairing LiteGear products. Working within the Customer Experience department, the Service Tech will provide support for all returns, repairs, and rentals.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

  • Assess all returning products for quality and functionality.
  • Repair returning product from customers and rentals.
  • Maintain and track inventory needed for all servicing needs.
  • Work with customers directly on more in-depth troubleshooting and technical needs.
  • Communicate updates on all current projects, while accurately tracking them for the Service Concierge or Customer Experience Agents to reference.
  • Remain available to visit on-location sites to diagnose and repair products for customers.
  • Provide insight and feedback to Engineering about how we can best service our products based on designs and customer experiences.
  • Maintain a clean and organized atmosphere.

KNOWLEDGE, SKILLS AND ABILITIES:

  • A high attention to detail.
  • Ability to disassemble and reassemble products based on line drawings/schematics.
  • Expert at wiring, soldering, as well as all other aspects of servicing LEDs and dimmers.
  • Critical thinking and problem-solving experience.
  • Ability to work quickly under pressure.
  • Excellent communication skills.
  • Ability to multitask, prioritize and manage time effectively.
  • Able to drive self-education from technical manuals and product overviews.

EDUCATION, TRAINING AND EXPERIENCE:

  • High school diploma or equivalent; college degree preferred.
  • 2 years of experience within a technical production/manufacturing/repairs role preferred.
  • Experience in the lighting, manufacturing, or production industry preferred.
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Why LiteGear – Have you every wanted to be part of the exciting and creative world of movie making? Have you ever been curious how filmmakers create beautiful images using light and shadow? Have you ever wanted to be part of a Team of talented, creative, and motivated people that are out to change the world? If so, LiteGear could be the company for you.
LiteGear has been innovating the lighting industry for the past 16 years with the focus on becoming the leading cinematic lighting solutions provider in the world.
We are currently looking for new team members who want to be part of creating the future of cinematic lighting technology and to be part of a company with excellent benefits, fun work environment, and rewarding careers.

LiteGear was founded in 2006 after creating the lighting solutions for the arc reactor in the major motion picture Iron Man and the bridge of the Starship Enterprise in Star Trek (2009). LiteGear has since developed product lines such as LiteRibbon, LiteDimmer, LiteMat, and LiteTile which continues to have a major impact on lighting and set design across the globe. Come join us and make an impact on movie making. 

Salary is commensurate with experience. LiteGear Inc. offers comprehensive medical and dental benefits, generous vacation, holiday and sick/personal leave, as well as a 401k and profit sharing plan.
LiteGear Inc. is an equal opportunity employer.