Service Concierge

DEPARTMENT  Customer Experience

LOCATION  Burbank, California

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JOB SUMMARY
This role is responsible for ensuring customers receive a best-in-class experience that aligns with LiteGear’s company brand and values. Working alongside the operations and service teams, this agent will focus on delivering consistent and organized work, driving industry-leading KPIs and departmental goals. In addition to providing customer support, this role will spend a portion of their bandwidth supporting some inside/outside sales, as needed.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

  • Resolves customer requests via email, phone, chat, or social media.
  • Provides quotes, order confirmations, and invoices for all new orders
  • Coordinates online orders through our website, ensuring timely fulfillment and delivery.
  • Communicates product updates and improvements to our existing customers.
  • Builds sustainable relationships of trust with our customers through open and interactive communication.
  • Maintains a high-volume of incoming email and calls, focusing on reaching “inbox-zero” wherever possible.
  • Constantly learning to ensure a strong understanding of our products, both from a technical and practical application.
  • Provide support for inside/outside sales.
  • Conduct on-location training or demonstrations for clients or dealers.
  • Manage Showroom inventory, ensuring that minimum stock levels are maintained.
  • Ensure a clean and organized Showroom environment.
  • Maintain a Showroom appointment schedule/calendar, coordinating visits from customers and vendors.
  • Fulfill and manage orders fulfilled from the Showroom, aligning with LiteGear’s packaging and fulfillment guidelines.
  • Additional responsibilities and duties assigned as needed by manager.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Exceptional computer skills. (50+ WPM)
  • A high attention to detail.
  • Critical thinking and problem-solving experience.
  • Ability to work quickly under pressure.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize and manage time effectively.
  • Customer oriented and able to adapt/respond to different types of personalities.
  • Able to drive self-education from technical manuals and product overviews.
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Why LiteGear – Have you every wanted to be part of the exciting and creative world of movie making? Have you ever been curious how filmmakers create beautiful images using light and shadow? Have you ever wanted to be part of a Team of talented, creative, and motivated people that are out to change the world? If so, LiteGear could be the company for you.
LiteGear has been innovating the lighting industry for the past 16 years with the focus on becoming the leading cinematic lighting solutions provider in the world.
We are currently looking for new team members who want to be part of creating the future of cinematic lighting technology and to be part of a company with excellent benefits, fun work environment, and rewarding careers.

LiteGear was founded in 2006 after creating the lighting solutions for the arc reactor in the major motion picture Iron Man and the bridge of the Starship Enterprise in Star Trek (2009). LiteGear has since developed product lines such as LiteRibbon, LiteDimmer, LiteMat, and LiteTile which continues to have a major impact on lighting and set design across the globe. Come join us and make an impact on movie making. 

Salary is commensurate with experience. LiteGear Inc. offers comprehensive medical and dental benefits, generous vacation, holiday and sick/personal leave, as well as a 401k and profit sharing plan.
LiteGear Inc. is an equal opportunity employer.