Director of Customer Experience
DEPARTMENT Sales/Customer Experience
LOCATION Burbank, California
DEPARTMENT Sales/Customer Experience
LOCATION Burbank, California
JOB SUMMARY
This role is accountable for delivering a world class customer experience aligned with the brand and values of the company. This position demonstrates a customer-obsessed mentality and drives the organization to work together for a seamless, positive, and unified customer experience.
This role focuses on managing each customer relationship with the company, ensures accurate sales order processing, drives the service team to industry leading after sales support, steers customer-led innovation, and leads the customer learning and product knowledge initiatives.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
KNOWLEDGE, SKILLS, AND ABILITIES
EDUCATION, TRAINING AND EXPERIENCE
LiteGear was founded in 2006 after creating the lighting solutions for the arc reactor in the major motion picture Iron Man and the bridge of the Starship Enterprise in Star Trek (2009). LiteGear has since developed product lines such as LiteRibbon, LiteDimmer, LiteMat, and LiteTile which continues to have a major impact on lighting and set design across the globe. Come join us and make an impact on movie making.